RETURNS & REFUND POLICY

Returns & Refunds Policy

Effective Date: September 5, 2026

At Arcade Shopping, we want you to be confident when purchasing gaming consoles, electronics, arcade machines, gaming tables, cabinets, and other entertainment products from us.

This Returns & Refunds Policy explains when products can be returned, who is responsible for return shipping, how defective or damaged products are handled, and when refunds are issued.

By placing an order with Arcade Shopping, you acknowledge and agree to the terms below.

1. 30-Day Return Policy

Eligible products may be returned within 30 calendar days of delivery.

To qualify for a standard return, the product must be returned in accordance with the applicable condition requirements described below.

The 30-day return period applies to both:

  • Gaming consoles and electronics

  • Arcade machines and gaming equipment

Some products may have product-specific return requirements, warranty terms, or manufacturer restrictions. Any such requirements will be clearly stated on the applicable product page before purchase.

We do not charge a restocking fee for eligible returns.

2. Gaming Consoles & Electronics

Gaming consoles, controllers, accessories, televisions, electronics, and other consumer electronic products may be returned subject to the following conditions.

Unopened Products

If a gaming console or electronic product is returned unopened, unused, and in its original factory packaging, it may be eligible for a refund within 30 days of delivery.

The original packaging should remain intact and all original seals, labels, documentation, and included materials should be present where applicable.

Customers are responsible for return shipping costs for returns that are made because of:

  • Changed mind

  • Ordered the wrong product

  • No longer wanted

  • Purchased by mistake

  • Other reasons unrelated to a defect, damage, or fulfillment error

Opened Products

Opened gaming consoles and electronics may be eligible for return within 30 days provided that:

  • The product has not been physically damaged.

  • The product is returned with all included accessories and components.

  • The product is returned with its original packaging when reasonably available.

  • The product has not been altered, modified, repaired, or tampered with.

  • The product can be inspected and reasonably verified as the item originally sold.

Opening the packaging does not automatically make a product non-returnable.

However, products that have been materially damaged, modified, or returned incomplete may not qualify for a full refund.

Activated Products

Some gaming consoles and electronics may require activation, registration, account setup, software installation, or connection to an online service.

Activation by itself does not automatically make an otherwise eligible product non-returnable.

However, customers should understand that activation or account registration may affect the customer’s ability to return a product under certain manufacturer terms.

Before returning an activated product, customers should:

  1. Sign out of personal accounts.

  2. Remove personal information.

  3. Remove saved payment information where applicable.

  4. Deactivate or unlink the device from personal accounts where possible.

  5. Perform a factory reset when appropriate.

Arcade Shopping is not responsible for personal information, accounts, digital content, subscriptions, game licenses, or other customer-owned data left on a returned device.

3. Missing Accessories or Components

Products should be returned with the accessories and components supplied with the original order.

Depending on the product, this may include:

  • Controllers

  • Power cables

  • HDMI cables

  • USB cables

  • Adapters

  • Remotes

  • Bases or stands

  • Manuals

  • Mounting hardware

  • Keys

  • Game controls

  • Speakers

  • Other included accessories or components

If an item is returned with missing accessories, components, packaging, or other materials, Arcade Shopping may contact the customer before processing the refund to determine the appropriate resolution.

For items that are missing components because of an Arcade Shopping fulfillment error, customers should contact us promptly so we can correct the issue.

4. Physical Damage

Products must be returned in substantially the same physical condition in which they were received, except for reasonable handling necessary to inspect or test the product.

Physical damage caused after delivery by the customer is not considered a product defect.

Examples include:

  • Cracked or broken housings

  • Broken screens

  • Liquid damage

  • Impact damage

  • Missing parts caused by customer handling

  • Burn marks

  • Bent or damaged connectors

  • Damaged cables caused by misuse

  • Unauthorized modifications

  • Tampering or attempted repairs

Damage that occurred during shipping should be reported to Arcade Shopping as soon as possible after delivery.

Customers should retain the original packaging and shipping materials when reporting shipping damage, as these materials may be required when investigating a carrier claim.

5. Defective-on-Arrival Products

If a product arrives defective, damaged, or materially different from the product ordered, contact Arcade Shopping as soon as possible.

A Defective-on-Arrival (DOA) or materially damaged product may qualify for a replacement, repair, or refund depending on the product, the nature of the issue, availability, and applicable manufacturer warranty.

Examples may include:

  • Product does not power on when first received

  • Major component is non-functional upon initial setup

  • Product arrives physically damaged

  • Incorrect product was shipped

  • Material components are missing from the original shipment

  • Product materially differs from the product purchased

We may request photographs, videos, serial numbers, order information, or other reasonable information needed to evaluate the issue.

Do not ship a defective or damaged product back without receiving return instructions from Arcade Shopping.

When a product is determined to be defective, damaged in transit, incorrect, or otherwise the result of an Arcade Shopping fulfillment issue, Arcade Shopping will provide appropriate return instructions and, where applicable, cover the reasonable return shipping cost.

6. Manufacturer Warranty

Certain products may include a manufacturer’s warranty.

Manufacturer warranties are provided by the applicable manufacturer and may have their own:

  • Warranty period

  • Coverage limitations

  • Registration requirements

  • Repair procedures

  • Replacement procedures

  • Geographic restrictions

  • Exclusions

Where a manufacturer warranty applies, customers may be required to follow the manufacturer’s warranty process.

A manufacturer’s warranty is separate from Arcade Shopping’s voluntary return policy.

Nothing in this policy is intended to remove or limit any rights or remedies that cannot legally be excluded under applicable law.

Customers should review the warranty information supplied with their product and contact Arcade Shopping if they need assistance determining the appropriate next step.

7. Arcade Machines & Gaming Equipment

Arcade machines, arcade cabinets, gaming tables, specialty gaming equipment, and other large-format products are eligible for return within 30 days unless a product page specifically states otherwise.

Because arcade machines and large gaming equipment can be oversized, heavy, fragile, or shipped by freight, return procedures may differ from those for standard consumer electronics.

Standard Arcade Machine Returns

For returns caused by customer preference, including:

  • Changed mind

  • Ordered the wrong product

  • No longer wanted

  • Purchased by mistake

the customer is generally responsible for the return shipping or freight cost.

The product should be returned:

  • In substantially the same condition as received

  • With all included components

  • With included accessories

  • With keys, controllers, cables, and hardware where applicable

  • In the original packaging when reasonably available

8. Damaged or Defective Arcade Machines

If an arcade machine arrives damaged, defective, incomplete, or materially different from the product ordered, contact Arcade Shopping promptly.

Please provide photographs and/or video showing the issue when requested.

Depending on the circumstances, Arcade Shopping may provide:

  • Replacement parts

  • Technical assistance

  • Repair assistance

  • A replacement product

  • A return

  • A refund

  • Another appropriate resolution

The appropriate resolution may depend on the nature and severity of the problem, product availability, shipping circumstances, and applicable manufacturer warranty.

Do not arrange an independent freight return without first contacting Arcade Shopping.

9. Return Shipping Costs

Customer-Responsibility Returns

For eligible returns resulting from customer preference or ordering decisions, the customer is responsible for the return shipping cost.

Examples include:

  • Changed mind

  • Ordered the wrong product

  • No longer wanted

  • Purchased by mistake

  • Selected the wrong model, size, color, or configuration

Arcade Shopping-Responsibility Returns

Arcade Shopping will provide appropriate return instructions and cover the reasonable return shipping cost when the return is the result of:

  • Incorrect product shipped

  • Product materially different from the product ordered

  • Product defective upon arrival

  • Product damaged during shipment, where applicable

  • Missing components caused by an Arcade Shopping fulfillment error

10. How to Start a Return

To request a return, contact Arcade Shopping within 30 calendar days of delivery.

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Description of the issue, if applicable

  • Photographs or video when requested

Contact:

Arcade Shopping
Email: info@arcadeshopping.com
Phone: +1 305-495-9705

Our team will review the request and provide return instructions when the product is eligible for return.

Please do not send a product to a return address without receiving return authorization or instructions from Arcade Shopping.

11. Return Inspection

Returned products may be inspected after they are received.

Inspection may include verification of:

  • Product identity

  • Serial number

  • Physical condition

  • Included accessories

  • Included components

  • Signs of misuse or damage

  • Product functionality

  • Packaging condition where applicable

For products returned because of a defect, Arcade Shopping may test the product to verify the reported issue.

12. Refunds

Once an eligible return has been received and inspected, Arcade Shopping will process the applicable refund.

Refunds are processed within 10 days

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider, bank, card issuer, or payment processor.

A refund does not necessarily appear immediately after Arcade Shopping processes it.

13. Returns That Do Not Qualify

A return may be denied or may require further review when a product:

  • Is outside the 30-day return period

  • Has been materially damaged after delivery

  • Has been modified or altered

  • Has been repaired by an unauthorized party

  • Is missing material components or accessories

  • Shows evidence of misuse or abuse

  • Cannot reasonably be identified as the product sold by Arcade Shopping

  • Has been damaged through improper installation or handling

  • Has been returned without required components

  • Is subject to a specifically disclosed product-level return restriction

Nothing in this section affects rights that cannot legally be excluded or limited under applicable law.

14. Product-Specific Return Terms

Some products may have special return requirements because of their size, weight, configuration, manufacturer requirements, or nature.

If a product has a return restriction or different return period, the applicable product page will clearly disclose that information before purchase.

Where a product-specific return policy applies, it will govern that product to the extent permitted by applicable law.

15. Exchanges

If an eligible product needs to be replaced because it is defective, damaged, incorrect, or materially different from what was ordered, Arcade Shopping may offer a replacement when the same product is available.

If the requested replacement is unavailable, Arcade Shopping may offer another appropriate resolution, which may include a refund.

16. Customer Data and Account Information

Before returning a gaming console, computer, smart device, or other electronics containing customer information, customers are responsible for backing up and removing their personal data.

Customers should:

  • Sign out of personal accounts

  • Remove saved payment information

  • Remove personal profiles

  • Disable device tracking where applicable

  • Perform a factory reset where appropriate

Arcade Shopping is not responsible for personal information or customer-owned digital content remaining on a returned device.

17. Questions About Returns

If you are unsure whether your product qualifies for a return, contact us before shipping it back.

Arcade Shopping
11268 Ables Ln, Suite B
Dallas, TX 75229
United States

Email: info@arcadeshopping.com
Phone: +1 305-495-9705

We are committed to providing clear return information and helping customers resolve legitimate product, shipping, and fulfillment issues.

Important Policy Notice

This Returns & Refunds Policy should be read together with our Shipping & Delivery Policy, Terms of Service, and any product-specific terms displayed on the applicable product page.

Where applicable law provides consumers with rights that are greater than those described in this policy, those legal rights remain unaffected.