Return & Refund Policy – Arcade Shopping

Effective Date: June 2024

Revised :February 2025

Thank you for shopping with Arcade Shopping. We want you to be completely satisfied with your arcade machine purchase. This Return & Refund Policy applies to all orders placed through https://arcadeshopping.com

1. Return Eligibility

We accept returns for most arcade machines within 14 days of delivery, subject to the conditions below:

• Item must be unused, undamaged, and in its original packaging.

• A valid proof of purchase is required (order confirmation or invoice).

• All return requests must be approved by our support team before shipping.

Non-returnable items:

• Customised or special-order arcade machines

• Clearance or final sale items

2. How to Initiate a Return

To initiate a return, contact our customer support team within 14 days of receiving your order:

📧 support@arcadeshopping.com
📞 210-343-5122

Please include:

• Your order number

• Reason for return

• Photos of the item and packaging (if applicable)

Our team will provide return authorization and shipping instructions.

3. Return Shipping

• Return shipping costs are the customer’s responsibility unless the item arrived damaged or there was an error on our part.

• We recommend using a trackable shipping service and purchasing insurance.

• Items must be returned to:

Arcade Shopping
11268 Ables Ln SUITE B, Dallas, Texas, 75229
United States

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 5–10 business days.

• Original shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your arcade machine arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for repair, replacement, or return at no extra cost to you.